Refund policy

We are happy to return your purchase as long as the product is unused, in its original packaging, and within 30 days of receiving the product. Sale items are final sale and are not eligible for return. Items that have been misused, altered, or improperly used are not eligible for return (ie. normal wear, scuffing, creasing due to improper storage, wear and tear). Please note we are unable to refund initial shipping charges.

We will need your items to be unaltered, and unused with any hang tags attached and packaging intact, along with a proof of purchase. Returns must be made within 30 days of receiving the product. All products purchased on sale are FINAL sale.

To return your product that was purchased online, please send an email to hello@nectargoods.ca with the subject "Return," and in the body include the details of and reason for your return. A member of our team will get back to you shortly with further instructions. Please note that we do not pay for return shipping costs.

What if the product I received is damaged?

We are sorry to hear something isn't right with one of your Nectar Goods products. We strive to develop all our products to be of the highest quality, free of manufacturer defects. If you have a question about the quality of an item you received please send us an email to hello@nectargoods.ca outlining when the product was purchased, when it arrived, in what condition and images of the issue you are experiencing and a member of our team will assist.

We're processing orders and returns within 5-7 business days once your order reaches our shop. We are taking additional measures onsite to keep our community, team, and partners safe which may cause delays in processing your return. Please feel free to reach out if you haven't heard about the status of your order or return after 7 business days.

 

Nectar Eats, Private Classes, Additional Yoga

All are non-refundable after purchase